We want you to have a smooth and transparent shopping experience with Homverda. If your purchase does not meet your expectations, this Refund & Returns Policy explains how returns, replacements, and refunds are handled.

1. Return Window

You may request a return within 30 days from the date your order is delivered. To be eligible for a return, items must meet the conditions outlined below.

2. Return Eligibility

To qualify for a return, items must:

  • Be in new, unused, and undamaged condition;
  • Include all original packaging, accessories, and tags;
  • Be returned in the same condition as received.

Certain items are not eligible for return, including:

  • Perishable goods;
  • Personalized or custom-made items;
  • Health, hygiene, or personal care products;
  • Gift cards or digital goods (if applicable).

3. Return Costs

Defective, damaged, or incorrect items: If your order arrives damaged, faulty, or you receive the wrong item, we will cover the return shipping cost in full.

Change of mind or incorrect selection: If you choose to return an item for personal reasons (such as choosing the wrong size, color, or simply changing your mind), the return shipping cost is your responsibility. Original shipping charges (if any) are non-refundable.

4. How to Request a Return

To start a return, please contact us by email and include:

  • Your order number;
  • The item(s) you wish to return;
  • The reason for the return;
  • Photos of the product (if damaged, defective, or incorrect).

Once your request is approved, we will provide instructions for sending the item back to us.

5. Refunds

After we receive and inspect your returned item, we will notify you whether the refund has been approved. Approved refunds will be issued to your original payment method.

Please allow up to 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Refunds will not be issued for:

  • Items returned in poor or used condition;
  • Items missing original packaging or accessories;
  • Unauthorized returns or returns sent without approval.

6. Replacements & Exchanges

If you received a defective, damaged, or incorrect item, you may request a replacement at no additional cost. Replacements are subject to product availability.

For change-of-mind exchanges, customers are responsible for return shipping costs and any price differences.

7. Non-Delivery or Lost Packages

If your order is marked as delivered but you did not receive it, please contact us as soon as possible. We will assist you in opening an investigation with the carrier.

Refunds or replacements for lost packages may only be issued after the carrier completes its investigation and confirms the loss.

8. Order Cancellations

You may request an order cancellation within 1 hour of placing your order. After the order has been processed or shipped, cancellations are no longer possible. In that case, you may return the item following our return process once it arrives.

9. Changes to This Policy

We may update or modify this Refund & Returns Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website and services after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Refund & Returns Policy or need assistance with your order, please contact us:

Email: support@homverda.shop
Phone: +1 (916) 285-8467
Address: 419 Daniel St, Billings, MT 59101, United States