Thank you for shopping with Homverda. This Shipping Policy explains how we process, ship, and deliver your orders placed through our online store.
1. Shipping Locations
We currently ship orders within the United States. We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations unless otherwise stated at checkout.
2. Order Processing Time
Orders are typically processed within 1–3 business days after payment is received. Business days are Monday through Friday, excluding U.S. public holidays.
During peak periods, promotions, or high order volume, processing times may be slightly longer. If there is a significant delay in processing your order, we will make reasonable efforts to notify you by email.
3. Shipping Methods and Delivery Time
We use reputable carriers such as USPS, UPS, FedEx, or other courier services to deliver your order. Available shipping methods and estimated delivery times will be displayed at checkout based on your shipping address.
Estimated delivery time after dispatch is generally:
- Standard Shipping: Approximately 3–8 business days within the United States.
These delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, holidays, or other factors beyond our control.
4. Shipping Costs
Shipping costs are calculated at checkout based on your order value, shipping method, and destination. Any applicable shipping fees will be clearly displayed before you complete your purchase.
From time to time, we may offer free or discounted shipping promotions. These offers will be subject to specific terms and may be limited to certain locations, order values, or time periods.
5. Order Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email that includes tracking information (if available for your selected shipping method).
You can use the tracking number to monitor the status and location of your shipment through the carrier’s website.
6. Incorrect or Incomplete Shipping Information
Please ensure that your shipping address and contact details are accurate and complete when placing your order. We are not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
If a package is returned to us due to an incorrect address or failure to collect the package from the carrier, we may require additional shipping charges to reship the order.
7. Delivery Issues, Delays, and Lost Packages
Once an order has been handed over to the carrier, the risk of loss passes to you. We are not responsible for delays caused by the carrier, customs (if applicable), weather, or other factors outside our control.
If your order appears to be significantly delayed or lost, please contact us with your order number and tracking information. We will work with the carrier to investigate the issue and will do our best to assist you.
8. Damaged or Missing Items
If your order arrives damaged or if any items are missing, please contact us as soon as possible after delivery.
To help us resolve the issue, please provide:
- Your order number;
- Photos of the damaged packaging and/or products (if applicable);
- A description of the issue (missing or damaged items).
We will review your claim and may offer a replacement, store credit, or refund in accordance with our policies.
9. Customs, Duties, and Taxes
For orders shipped within the United States, applicable sales taxes (if any) will be calculated and displayed at checkout, based on your shipping address and local regulations.
If we begin offering international shipping in the future, customers will be responsible for any customs duties, taxes, or import fees charged by their country.
10. Changes to This Shipping Policy
We may update or modify this Shipping Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website and services after changes are posted constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Shipping Policy or your order, please contact us:
Email: support@homverda.shop
Phone: +1 (916) 285-8467
Address: 419 Daniel St, Billings, MT 59101, United States